Frequently asked questions

About Get involved


Get involved is a free online consultation toolkit for Queensland Government agencies to use. You can use Get involved to create online consultation pages and surveys that support your offline consultation and community engagement activities.

Setting up consultations and accounts


Email the Get involved team with the following details:

  • consultation title
  • opening and closing dates and times
  • agency contact details for public enquiries (this is not mandatory)
  • names and email addresses of users requiring access to build your consultation and run reports
  • a brief description of your consultation (e.g. topic, expected volumes, media activities).

The Get involved team will:

  • set up user accounts
  • prepare the 'shell' of your consultation
  • give you access to build your consultation.

Logins are required to:

  • build a consultation using the Get involved toolkit
  • submit test survey responses before a consultation opens
  • submit postal survey responses after a consultation closes
  • access reports.

Respondents do not need a login to complete a survey. They can access the survey by clicking on the survey link, completing the survey and clicking Submit—this will record their submission.

Managing consultations


The entire process of seeking feedback from stakeholders or the community on the Get involved website is often referred to as a consultation—this can include using a survey or other forms of submissions such as email, post or fax.

If you are seeking feedback online, you can create a survey in the Get involved toolkit—this will be linked from your consultation page. Submissions will be recorded in the database and are available via online and downloadable reports.

If your agency is not seeking feedback through an online survey, a listing page can be created. This includes a brief summary of your consultation, reference links and information about how respondents can make a submission.

Building a consultation


There is no functionality to copy survey questions across to a new survey. We suggest keeping a copy of your survey questions in a Word document for reuse.

Once a survey has been closed it cannot be re-opened in the toolkit.

The number of survey questions can vary depending on the type of data you want to collect (e.g. quantitative or qualitative) and the outcomes from your consultation process.

Questions should be easy to understand. Avoid 'double-barrelled' questions—e.g. 'How old are you and where did you hear about the consultation?'.

There is no minimum or maximum number of people who should receive a survey. Each agency is responsible for promoting their survey or consultation process to increase community participation.

Popular ways to promote participation include:

  • ministerial media statements
  • social media
  • intra-departmental communications
  • features on the Get involved home page.

Hyperlinks should only be added to a consultation under the ‘Reference material’ section. This ensures the document or page is opened in a new window and the user can easily return back to the consultation.

Agencies must host documents (e.g. PDFs, Word documents) on their own infrastructure. This is to ensure Get involved is referencing accurate and up-to-date material with a single point of reference.

You can link to documentation from the ‘Reference material’ section in the left navigation menu.

Get involved has a general privacy statement, and this can be customised to suit your needs.

If you are collecting personal information, you will need a collection notice. Refer to the privacy principles for more information.

Surveys can be configured to separate personal data from individual responses to protect individual privacy. Alternatively, personal information can be collected together, but care should be taken if you are publishing responses.

Approval and publishing


Closing a survey


The survey will close automatically at the scheduled date and time. If you need to reduce or extend the consultation period, contact the Get involved team before the scheduled closing date and we will update the details for you.

Note: A consultation cannot be reopened once it has closed.