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Home > Engagement methods and tools > Community engagement guides > Culturally and linguistically diverse (CALD) communities

More information

The purpose of Engaging Queenslanders: An introduction to working with culturally and linguistically diverse (CALD) communities is to improve engagement with people from culturally and linguistically diverse backgrounds.

Research indicates that culturally and linguistically diverse communities experience barriers to engagement with government. Information contained in this guide supports the development, implementation and monitoring of departmental multicultural action plans. It also assists departments to respond to community initiated engagement.

The resource is not a comprehensive how to guide but rather a starting-point for the public sector in working with cultural diversity issues. Cross-cultural expertise takes many years to develop, and this resource raises key issues to consider when engaging with diverse communities.

Where can I view this resource?

Engaging Queenslanders: An introduction to working with culturally and linguistically diverse (CALD) communities (PDF, 873 KB)

Multiple copies of this guide can also be ordered online through the Queensland Government Bookshop.

CALD information kit

This kit contains information aimed at helping people from culturally and linguistically diverse communities understand the ways to get involved with the Queensland Government.

The kit has been produced by the Department of Communities in partnership with Multicultural Affairs Queensland, with assistance from organisations and individuals representing Queensland's culturally diverse communities.

Where can I view this resource?

Engaging Queenslanders: an information kit for culturally and linguistically diverse communities

• Introduction to the fact sheets (Word, 314 KB)

There are 8 separate fact sheets available:

• Understanding the Queensland Government (Word, 310 KB)
• The Queensland Government's commitment to communities of diverse cultural backgrounds (Word, 315 KB)
• Understanding the Australian government system (Word, 309 KB)
• What is community engagement? (Word, 312 KB)
• Different ways to engage with the Queensland Government (Word, 315 KB)
• Working with the Queensland Government on public policy (Word, 313 KB)
• Cultural considerations - dealing with the Queensland Government (Word, 311 KB)
• Get involved in your local community (Word, 311 KB)

Multiple copies of this kit can also be ordered online through the Queensland Government Bookshop.

Last updated 22 August 2008